Top 5 Most Common Mistakes Businesses Make with Text Messaging

top 5 most common mistakes businesses make with text messaging

If you're running a business today, chances are text messaging is already part of your marketing strategy. SMS marketing has become one of the most effective ways to communicate with customers and increase engagement rates. However, as with any marketing campaign, there are common mistakes that businesses make when it comes to texting their audience. In this blog post, we will discuss the top 5 most common mistakes businesses make with text messaging and how to avoid them. So whether you're new to SMS marketing or have been using it for years, keep on reading!

1. Miscalculating Message Volume

One of the most common mistakes businesses make when it comes to SMS marketing is miscalculating message volume. This mistake often happens when businesses are too eager to get their message out and end up sending too many texts in a short period of time.

Sending too many messages can lead to customers feeling overwhelmed, annoyed, or even opting out of your text messaging program altogether. That's why it's essential for businesses to carefully plan and monitor their message volume.

It's important to strike a balance between staying engaged with your audience and not over-saturating them with texts. Consider factors like how often you've sent messages in the past, seasonal events that could impact customer behavior, and any promotions or sales you may be running.

By being mindful of your message frequency, you'll be able to maintain a healthy relationship with your customers while also achieving your business goals through SMS marketing.

2. Failing to Adjust for SMS In Tone

When it comes to SMS marketing, tone is everything. It's crucial for businesses to understand that text messages are very personal and have the potential to feel invasive if not executed properly. One of the most common mistakes made by businesses in their text messaging campaigns is failing to adjust their tone accordingly.

A formal tone may work well for email or other forms of communication, but when it comes to SMS marketing, a more casual approach tends to be much more effective. This means taking into account factors such as age group, location and culture when crafting your messages.

Another mistake some businesses make with their tone is being too salesy or pushy in their approach. Customers can easily detect insincerity and spammy messaging which can lead them to opt-out from future communications.

It’s important for companies using SMS marketing campaigns speak directly and clearly with customers without sounding overly promotional. In addition, keeping the language simple and concise makes messages easier on the eyes while maintaining a level of professionalism that doesn't turn off potential customers.

Adjusting one's message tone according to audience preferences is key in any successful SMS marketing campaign; this will ultimately help build trust between a business and its clientele leading towards increased customer engagement.

3. Not Having A Practical Call-To-Action

One of the biggest mistakes businesses make when using text messaging for marketing is not incorporating a practical call-to-action (CTA) in their messages. A CTA is what prompts the recipient to take action after reading the message, whether it's clicking on a link or making a purchase.

Without a clear and concise CTA, recipients may read your message but not know what to do next. This can lead to missed opportunities and wasted resources on your end.

To avoid this mistake, start by identifying what specific action you want your audience to take after receiving your message. Do you want them to visit your website? RSVP to an event? Make a purchase?

Once you've identified the desired outcome, craft a simple and straightforward CTA that clearly communicates that goal. Use actionable language like "click here" or "shop now" so that there's no confusion about what needs to be done.

Remember, including a practical CTA in your SMS marketing campaign is crucial for driving conversions and achieving success with this powerful communication tool!

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4. Texting at The Wrong Times

Timing is crucial when it comes to SMS marketing. Texting at the wrong times can result in lower engagement rates or even opt-outs from subscribers. One of the most common mistakes that businesses make with text messaging is not considering their audience's schedule and time zone.

Sending promotional texts during off-hours, such as late at night or early morning, may disturb customers' privacy and cause them to feel annoyed rather than interested in your message. On the other hand, sending messages too early in the day might get lost in a customer's busy schedule.

To avoid this mistake, take into account your target audience’s demographics and lifestyle habits while planning your SMS marketing campaign. For example, if you're targeting working professionals who usually check their phones during lunch breaks or after work hours, scheduling messages for those specific times will likely yield better results.

Another common mistake businesses make is failing to consider holidays and weekends when sending out automated text messages. Holidays are an excellent opportunity for promotions but overdoing it could lead to negative effects on your brand reputation.

Texting at the wrong times can impact how successful your SMS marketing campaign is going to be. By understanding what works best for your target audience regarding timing preferences and taking note of special occasions such as holidays; you can increase engagement rates while avoiding annoying potential customers with irrelevant texts sent outside appropriate hours.

5. Not Getting Permission

One of the biggest mistakes that businesses make when it comes to text messaging is not getting permission from their customers. It's important to understand that sending unsolicited messages can be seen as intrusive and annoying, which can lead to a negative impact on your business reputation.

When you're collecting phone numbers for SMS marketing campaigns, make sure you're asking for explicit consent from each customer. This means providing clear information about what type of messages they'll receive, how often they'll receive them, and how they can opt out if they choose to do so.

If you're using a third-party provider for your SMS marketing campaigns, ensure that they have strict measures in place to ensure compliance with regulations such as GDPR. Failure to comply with these regulations could result in legal consequences and damage your business reputation.

It's also important to provide an easy way for customers to opt-out of receiving messages at any time. This helps build trust with your customers and shows that you respect their preferences.

Ensuring that you have permission before sending text messages is crucial. Not only will it help maintain positive relationships with customers but it will also keep your business compliant with relevant laws and regulations governing SMS marketing campaigns.


Effective SMS marketing campaigns can be a great way to reach your target audience and drive conversions for your business. However, it's important to avoid common mistakes that can hinder the success of your campaign. By miscalculating message volume, failing to adjust for SMS tone, not having a practical call-to-action, texting at the wrong times and not getting permission from recipients, businesses risk annoying or alienating their customers.

To make the most of your SMS marketing efforts, take time to plan out your messages strategically and ensure they are tailored towards achieving specific goals. Avoid making these common mistakes and keep an open line of communication with subscribers in order to build trust between them and your brand.

With careful planning and execution, text messaging campaigns can become a powerful tool in driving customer engagement while increasing revenue for businesses large or small. So go ahead – start crafting those perfectly-tailored texts today!

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